Contact Us
We're here to help with any questions or concerns you may have.
Our customer support team is dedicated to providing assistance whenever you need it. If you require immediate help, feel free to get in touch using the contact methods below.
When reaching out for support, we recommend choosing a channel that best suits your needs:
Our customer support team is available to assist you from Monday to Friday between 9 am and 5 pm, GMT. Please note that we operate within these hours except for public holidays.
During peak periods or when our queue is busy, wait times may be slightly longer than usual. If your issue requires urgent attention, please reach out via email or contact us outside of operating hours using the "Contact Us" form on this page.
Before contacting us directly, we recommend checking our help centre for answers to frequently asked questions (FAQs). Our comprehensive guide is available 24/7.
Our team provides assistance across various areas:
If you're experiencing difficulties accessing your account, we offer verification support to ensure the security of our customers' accounts. Our dedicated staff will be happy to assist.
We encourage users to explore our help centre for self-service solutions:
During our operating hours, feel free to initiate a live chat by clicking the "Chat Now" button on this page. Our experienced agents will assist with any questions or concerns you may have.
If your issue is complex and requires further assistance outside of support hours, don't hesitate to reach out via email for escalation purposes. We appreciate all feedback from our customers regarding their experiences and we're committed to addressing any concerns raised.
We'll be back in touch as soon as possible, usually within the next [insert time] working day(s). Please note that our response times may vary during peak periods or due to circumstances beyond our control.
Your security is paramount. If you believe your account has been compromised, please contact us immediately via email and follow our standard account-security procedures for assistance.
We strive to resolve the majority of issues through our support channels. However, if there's a specific reason we can't assist with an issue within 24 working hours, it will be escalated by one of our experienced support agents, ensuring all matters receive due attention and care.
For any further questions or concerns regarding your account security, responsible gambling assistance, technical troubleshooting, verification support or help-centre access please contact us through this form below.
